Lesson Terms | byneriaoi

1. Scope

These terms apply to private language lessons (English and Spanish) and IT and digital skills lessons, provided by the owner of this website, identified in the Legal Notice. They do not cover creative commissions, which are agreed individually.

2. Booking and scheduling

Lessons are given by appointment, within the lesson hours shown on the contact page and subject to availability.

You can arrange lessons through the contact form, by email or by WhatsApp message. Asking about lessons does not commit you to anything: a lesson is booked when we both confirm it in writing, by email or WhatsApp, with its date, time, format, place and price.

Lessons normally last one hour.

3. Prices and payment

Current prices are shown on the Spanish lessons and IT lessons pages. They are the final prices you pay.

Each lesson is paid individually, by Bizum or cash. No advance payment or deposit is required.

If we agree a set of lessons and you pay for some of them in advance, any lessons paid for but not given will be refunded if the plan changes.

4. Cancellations and rescheduling

Ordinary cancellations and changes need at least 24 hours' notice. Reasonable exceptions are made for unforeseen circumstances, such as illness or an emergency. We will find another time that suits you.

This notice period does not limit your right of withdrawal, explained in section 5.

If I have to cancel a lesson, I will tell you as soon as possible and offer you another time.

5. Right of withdrawal

Lessons are booked at a distance (through the contact form, by email or by WhatsApp) or away from business premises. As a consumer, you therefore have the right to withdraw from a booking within 14 calendar days of the day it is confirmed, without giving any reason, under articles 102 to 108 of Spain's General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007).

How to withdraw. Before the 14 days end, tell me clearly that you are withdrawing, by email to nerineaoi@gmail.com or by WhatsApp. You can use the model form below, but you do not have to. Any amount you have paid is refunded without undue delay, and within 14 days at the latest, using the same payment method (Bizum or cash) unless we agree otherwise, at no cost to you.

Starting before the 14 days end. You do not have to wait: a lesson can take place straight away or on any day within that period. In that case, when the lesson is confirmed, I will ask you to request this expressly in writing (a reply to the confirmation message is enough) and to confirm that you understand that:

if you withdraw after a lesson you requested has started, you pay the part of the price proportional to what had been given when you told me; and
once a lesson has been given in full, you lose the right to withdraw from that lesson.

Your request is kept with the booking as a record. If a lesson were given within the 14 days without that express request, you would keep your full right of withdrawal and would owe nothing for it.

For a set of lessons agreed together, withdrawing within the 14 days ends the lessons not yet given: lessons already given at your request are paid proportionally, and anything paid in advance for lessons not given is refunded.

Withdrawal is not the same as cancelling. The 24-hour notice in section 4 applies to ordinary changes to the timetable. While the right of withdrawal applies, you can withdraw without a reason and without that notice.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Ana Vertedor (byneriaoi), Acera SP-11 La Viñuela, número 51, 29639 Benalmádena, Málaga, Spain. Email: nerineaoi@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

6. Group lessons

Groups of 2–4 students have special rates, agreed for each group. Groups can be formed by the students themselves or, when practical, I can match learners at a similar level.

7. Online lessons

Online lessons take place on Google Meet. You need a device with a camera and microphone and a stable internet connection. Online lessons are not recorded.

If the connection fails and the lesson cannot continue, we will agree how to make up the time.

8. In-person lessons

In person in Benalmádena at an agreed location, or at your location between Torremolinos and Fuengirola, with travel included in the price.

Lessons can use my own exercises and materials as well as the materials you bring.

9. Students under 18

Lessons for minors are always booked and arranged with their parent or legal guardian, who is also responsible for payment and is the person who can exercise the right of withdrawal. Lessons can take place online or in person at a suitable location agreed in advance with the family. Lessons for minors are not given at my private home.

10. Your rights as a consumer

Nothing in these terms limits the rights that consumer protection law grants you. The cancellation and rescheduling arrangements in section 4 are in addition to those rights, not a replacement for them.

11. Changes to these terms

If these terms change, the new version is published on this page and applies to lessons confirmed after that. Lessons already confirmed keep the terms that applied when they were confirmed.